Delivery And Returns

FREE Standard Boxed Delivery For Bikes (UK Mainland excluding Highlands And Islands- see Map below)

Before despatch, bikes need to be built, configured and tested.​ Please note that Cube Stereo models are not supplied with pedals, browse our range HERE

We aim to despatch an in-stock boxed bike 3-5 days after an order is placed (not including weekends / bank & public holidays).

For bike in a warehouse location we aim to dispatch within 10-12 days (not including weekends / bank & public holidays).

Premium Delivery - Ready to Ride (R2R)

Our Ready to Ride (R2R) Delivery Service for bikes is available to selected UK mainland locations (see map below). We will deliver your new bike, fully built, configured and tested. Please read more below about this premium service below.

Cargo Bike Delivery

We can only deliver our larger cargo bikes via Ready To Ride service above. If your postcode is not in our delivery area, please contact our Customer Services Team on 0117 452 6571 who will be able to provide a personalized quote.

Delivery Of Parts & Accessories

For parts and accessories we aim to despatch next working day. Some orders may be split due to items being sent from different locations. Place an order for £50 or more and delivery is free to mainland UK (including Highlands), for an order under £50 delivery is charged at £8.99. For Highlands, Northern Ireland, Isle Or Man and other non mainland locations additional charges will apply.


Choose our Premium Delivery - Ready to Ride (R2R) and You will receive a full technical handover to include the following:

  • Position setup (saddle height, steering & controls)
  • Suspension setup (if applicable)
  • Display unit and controller operation (modes, walk assist, other information)
  • Battery charging, removal & care
  • Cleaning & maintenance advice, tyre pressures
  • Warranty Information
  • A test ride
  • Opportunity to ask as many questions as you want!

If your postcode qualifies for this service it will available to select at checkout but you can check and see if it qualifies on the map below. If your postcode is not in our delivery area, please contact our Customer Services Team on 0117 452 6571

FREE Standard Boxed Delivery For Bikes See Map Below

Our Standard Boxed Delivery for bikes is FREE to UK mainland locations (excluding Highlands and Islands where there is an additional surcharge payable).

We can also deliver a bike to BT Northern Ireland and IM Isle Of Man subject to surcharges plus Orkney and Shetland Islands too, please refer to the map below for our current prices, for other non mainland locations please contact us for a quote. 

Your bike will be sent by TNT or DX couriers with tracking information provided. Delivery will be on a weekday although we can sometimes arrange a Saturday delivery (subject to an additional charge), please contact our team for more information.

We are sorry but do not ship outside of the UK and we can't ship to The Republic of Ireland or The Channel Islands.

NOTE: Standard Boxed Deliveries are very well packed and require basic assembly of the bike upon delivery. The bars need to be turned and pedals fitted.

Watch Our Video To Show How To Assemble Your Bike From The Box HERE


Damage To Box / Packaging After Delivery

 If you notice any damage to the packaging please sign for it as damaged, take as many photos as possible then inspect your item fully. Please notify us within 24 hours if there is an issue with the item. Please don't use the item before you contact us and please keep the original packaging.

Bikes / items are well packed by our team so damage that occurs during transit is rare but does occasionally happen, we will do our very best to resolve any issues.


Returns

If, for any reason, you are unhappy with your purchase please contact us within 14 days of delivery.

If you wish to return your bike / item please note:

  • Bikes must be returned complete including the charger, accessories and manuals and in their original box (if applicable)
  • Bikes must be in an unused condition
  • No more than 5 'test' miles completed

Any bikes that do not meet this criteria will be considered on a case-by-case basis and a restocking fee may apply at our discretion.

Customers are responsible for any charges for returning a bike which is not damaged or faulty. If we arrange collection of a bike, the delivery charge will be deducted from any refund we make. Please contact us to obtain a quote.

Please fill in our returns form HERE and one of the team will be in touch.

If your bike develops a fault, please contact our customer service team by calling 0117 452 6571 who will be able to assist you


Cancellations

If you wish to cancel your order, please contact our customer service team by calling 0117 452 6571 who will be able to assist you. 

If we are unable to fulfil your order, for any reason, we will contact you offering a suitable alternative product, where possible, or the opportunity to cancel your order.