Customer Returns

To return any item on your order, please fill out the form below and one of our Customer Services team will be in touch with you shortly.

We accept returns of items bought via our online store up to 28 days from the date of delivery.

Read more about our returns policy HERE

If you wish to request a return please note:

• Bikes must be returned complete including the charger, accessories and manuals and in their original box (if applicable)
• Bikes / items must be in an unused and as new resalable condition (bikes can't be muddy!)
• No more than 5 'test' miles completed
• Customers are responsible for any charges for returning a bike or item which is not damaged or faulty

If you have pictures you need to send us, you can upload them via the form

Please quote your order number in the message 'subject'