Customer Returns

To return any item on your order, please fill out the form below and one of our Customer Services team will be in touch with you shortly.

We accept returns of items bought via our online store up to 28 days from the date of delivery.

Read more about our returns policy HERE

If you wish to request a return please note:

• Bikes must be returned complete including the charger, accessories and manuals and in their original box (if applicable)
• Bikes / items must be in an unused and as new resalable condition (bikes can't be muddy!)
• No more than 5 'test' miles completed
• Customers are responsible for any charges for returning a bike or item which is not damaged or faulty

Packaging & Condition 

To help ensure the bike / item is protected during return transit, it should ideally be returned in the original delivery box with all internal packaging. 

If a bike the return should also include: 

• The charger
• Any manuals or accessories supplied with the bike
• All original components supplied with the order 

If the original box is no longer available, please let us know.

If you have pictures you need to send us, you can upload them via the form

Please quote your order number in the message 'subject'