Terms And Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website may only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website may send to us or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of Liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


1.16 Please see our Delivery page

Click & Collect

1.17 Please see our Click and Collect page


1.18 If, for any reason, you are unhappy with your purchase please contact us within 14 days of delivery.

If you wish to return your bike / item please note:

  • Bikes/Items must be returned complete including the charger, accessories and manuals and in their original box (if applicable)
  • Bikes/Items must be in an unused condition
  • Bikes must have no more than 5 'test' miles completed

Any bikes that do not meet this criteria will be considered on a case-by-case basis and a restocking fee may apply at our discretion.

1.19 For Distance (online & Mail Order) Selling:
You are allowed to return an item if you simply change your mind. You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive the goods. You then have a further 14 days from the date you notify us of your order cancellation to return the goods.

Customers are responsible for any charges for returning a bike/item which is not damaged or faulty. If we arrange collection of a bike, the delivery charge may be deducted from any refund we make. Please contact us to obtain a quote.

If your bike develops a fault, please contact our customer service team by calling 0117 452 6571 who will be able to assist you

1.20 For Faulty Goods:
You have a right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described and get a full refund within 30 days of your order being delivered. You are also not liable for return postage. 


1.21 If you wish to cancel your order, please contact our customer service team by calling 0117 452 6571 who will be able to assist you.


1.22 If your bike/item develops a fault, please contact our customer service team by calling 0117 452 6571 who will be able to assist you

1.23 All of our new products are offered with a manufacturers warranty. Please consult the manufacturers warranty statement to confirm extent of cover and exclusions. Common exclusions are often as follows:

  • Normal wear and tear
  • Commercial use
  • Damage to products due to being improperly installed, handled or repaired
  • Products that have been modified, poorly maintained or neglected
  • Product damage from anything other than defects in product material

1.24 Used, clearance, ex-demo or discounted products may be subject to a reduced warranty. Please confirm at the time of purchase.

Pricing and Availability

1.25 Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will let you know as soon as possible, cancel the order, issue a full refund.


1.26 If you have a complaint, please contact our customer service team by calling 0117 452 6571 who will be able to assist you.

Law and jurisdiction

1.27 These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.