Click & Collect

For Click & Collect orders, for security you must present photo ID plus the payment card used at time of collection. This is also applicable when you have purchased using V12 Finance. For more information click HERE

Parts & Accessories

Place an order for £50 or more and delivery is free to mainland UK (including Highlands), for an order under £50 delivery is charged at £8.99.

For Highlands, Northern Ireland, Isle Or Man and other non mainland locations additional charges will apply. For parts and accessories we aim to despatch the next working day after the order is placed.

For hygiene and safety reasons, helmets cannot be returned or exchanged unless they are faulty. Please ensure you choose the correct size and style before purchasing.

Delivery With Multiple Items On Order

Please note if you order more than one item online your products may arrive in separate shipments. We do aim to send everything together but logistically this is sometimes just not feasible. ​For more information about delivery timescales please click HERE

Lead Times Electric Bikes

Before despatch, bikes are built, configured and tested by one of our experienced technical team. 

We aim to despatch an in-stock bike 1-4 days after an order is placed (not including weekends / bank & public holidays). For bike located in a warehouse location we aim to dispatch within 8-10 days (not including weekends / bank & public holidays). 

Please note the dispatch timescale shown in on our website / basket / order confirmation are estimated. If applicable Saturdays are included in the calculation however items are normally only dispatched Monday to Friday.

Bikes will be delivered by DX or TNT, please for some models the front wheel will be packed in a separate box but both wheel and bike should be delivered at the same time.

On all boxed deliveries the product name on the box may not match the model inside (our team sometimes have to use a different box than the one that initially came from the manufacturer) so please open the box to check!

Please note that Cube Stereo models are not supplied with pedals, browse our range HERE

Boxed Bike Delivery

Boxed delivery requires basic assembly of your bike when it arrives. Generally the front wheel will need to be reattached, the bars will need to be turned plus pedals fitted. 

Watch our video to show how to assemble your bike from the box HERE

FREE boxed bike delivery Our Free Boxed Delivery for bikes / baskets £999 and above is FREE to UK mainland locations (excluding Highlands where there is an additional surcharge payable).

For bikes under £999 we charge £49.99 for boxed delivery to to UK mainland locations (excluding Highlands where there is an additional surcharge payable).

We can also deliver a bike to BT Northern Ireland and IM Isle Of Man subject to surcharges plus Orkney and Shetland Islands, please refer to the map below for our current prices, for other non mainland locations please contact us for a quote.

Ready2Ride Delivery

Choose our Ready2Ride Service and one of our team will deliver your new bike, fully built, configured and tested, we will personally hand over your new bike, make adjustments if required and can also wait while you take a short test ride round the block. If your postcode qualifies for this service it will be available to select at checkout. If your delivery address is outside our delivery area please contact our Customer Services team on 0117 452 6571

Ready2Ride Delivery For Cargo Bikes

From mid July 2024 we are now able to deliver a cargo bike in a box for FREE (to our regular FREE delivery areas - not Highlands etc)

Previously as our cargo bikes are larger than standard electric bikes they were only available for home delivery via our Ready2Ride delivery option (or click and collect), you can still select this option however if you prefer. One of our team will deliver your new bike, fully built, configured and tested, we will personally hand over your new bike, make adjustments if required and can also wait while you take a short test ride round the block.

This premium delivery is available to locations within a 50-75 miles radius of one of our stores. If your postcode qualifies for this service it will be available to select at checkout. If your delivery address is outside our delivery area please contact our Customer Services team on 0117 452 6571

We accept vouchers from Cyclescheme, Cycle2Work (also known as Halfords Cycle2Work), Bike2Work, Cycle Solutions, Caboodle, Dash, Green Commute Initiative, Gogeta, My Benefits World & Vivup.

Find out more on our Cycle to Work page HERE

If you need a quote, you can save your basket as a quote at the checkout, or get in touch by phone, email or via our Live Chat and one of our team will send you a quote by email.

CycleScheme vouchers can be used when purchasing online, select ‘payment’ option in checkout and provide your voucher number and redemption code. Our team will then be in contact and will process your voucher.

To purchase a bike via Cycle2Work, Bike2Work, Cycle Solutions, Caboodle, Dash Rides, Green Commute Initiative, Gogeta, My Benefits World & Vivup  please contact our Customer Services Team on 0117 452 6571 and we will process your order manually.

Service Plans are available on all bikes purchased in store and online within 60 days of purchase and a great way to save money on future services.

Your Service Plan is non-refundable, non-transferable and is registered to you and your bike (frame number required)

Saving Of 33%

Service Plan - 2 Years
The Electric Bike Shop

£200.00

Saving Of 45%

Service Plan - 3 Years
The Electric Bike Shop

£260.00

We Pride Ourselves In Offering Our Customers Great Value And The Best Service.

To ensure that we never let you down, we proactively monitor competitor prices and adjust our own prices every week.

However, if you do find a product online for less than the price offered on our website or in store, please get in touch and we may be able to match it, as long as it meets the criteria below.

• We can only price match identical, like for like items (including model, size, colour)
• The competitor's item must be in stock and available to buy
• The competitor's price must include delivery within the UK and be expected to arrive within seven days
• The competitor must be UK based and sell directly to customers
• The price must not include any membership, bulk buy discount or personal discounts
• No other promotional offers or vouchers (including cycle to work scheme vouchers) can be used on top of a price match
• We will not match against clearance sales, auctions, closing down sales, pre-sales or other specialist retailers
• We will not price match online auction or marketplace websites (eBay, Amazon etc)
• We reserve the right to refuse any price match without giving a reason

Please enquire about a price match by using this form, one of the team will be in touch.

You can also call us on 0117 452 6571 or contact us via email HERE

or our via live chat.

Tenways Warranty

We want you to keep on enjoying your new Tenways for years to come. That’s why your new bike is under warranty from the moment you buy it.

Unless otherwise provided under this policy, the Warranty applies to all non-consumable and non-wearable components of the Product, including but not limited to the frame, motor, controller, torque sensor, battery.  Certain consumables and wearable components may also be covered as listed under “Warranty Periods by Component.

The warranty period commences either on the date of purchase as stated on the original purchase invoice and remains in effect for the duration specified for each component listed below.

For more information please refer to the Tenways website HERE

30 Days Free Insurance

We offer 30 days free insurance with all new bikes purchased from The Electric Bike Shop, provided by our insurance partner Laka. You will be covered for the first 30 days of ownership against theft, accidental damage and malicious damage, so you can purchase with confidence.

30 Days Free Insurance Includes:

• Theft
• Accidental Damage
• Malicious Damage

If ordering online follow this link to activate your insurance.

If you are purchasing in-store or through our sales team then speak to them directly about activating your free insurance on your behalf.

Voted Best Cycling Insurance Provider

Laka has been recognised as the best in the business for four years running — chosen by cyclists, for cyclists.