Lead Times

Before despatch, bikes need to be built, configured and tested. We aim to despatch a boxed bike 3 -5 days after an order is placed (not including weekends). For parts and accessories we aim to despatch the next working day after the order is placed. For more information about delivery timescales please click HERE

Boxed Bike Delivery

FREE boxed bike delivery is available to mainland UK locations, for Highlands and Islands there is a surcharge. We can also deliver to BT Northern Ireland and IM Isle Of Man for an additional charge, for other non mainland locations please contact us for a quote. **this service is not available for Cargo bikes.

Ready2Ride Delivery

Choose our Ready2Ride Service and one of our team will deliver your new bike, fully built, configured and tested, we will personally hand over your new bike, make adjustments if required and can also wait while you take a short test ride round the block. This premium delivery is available to locations within a 75 miles radius of one of our stores, if your postcode qualifies for this service it will available to select at checkout. If your delivery address is outside our delivery area please contact our Customer Services team on 0117 452 6571

Ready2Ride Delivery For Cargo Bikes

As our electric cargo bikes are larger than standard electric bikes these are only available for home delivery via our Ready2Ride delivery option (or click and collect). One of our team will deliver your new bike, fully built, configured and tested, we will personally hand over your new bike, make adjustments if required and can also wait while you take a short test ride round the block. This premium delivery is available to locations within a 75 miles radius of one of our stores. If your postcode qualifies for this service it will available to select at checkout. If your delivery address is outside our delivery area please contact our Customer Services team on 0117 452 6571

Parts & Accessories

Place an order for £50 or more and delivery is free to mainland UK (including Highlands), for an order under £50 delivery is charged at £8.99.

For Highlands, Northern Ireland, Isle Or Man and other non mainland locatons additional charges will apply.

Click & Collect

For Click & Collect orders, for security you must present photo ID plus the payment card used at time of collection. This is also applicable when you have purchased using V12 Finance. For more information click HERE

HAIBIKE WARRANTY

Your Haibike bike warranty covers manufacturing defects, electrical component faults and bearings.

The first owner gets 5 years manufacturer's warranty on the frame starting on purchase day unless the frame is carbon then your warranty is 2 years.

2 years on all electrical components.

For more information on warranty, click HERE

Electric Bikes are regulated in line with existing Electric Power Assisted Cycles regulations. Haibike UK does not endorse any upgrades that are added to electronic e-bikes, as this will invalidate a customer’s warranty.

If you intend to purchase a bike or accessory via a Cycle to Work scheme, please review our Cycle to Work page first to make sure we accept your scheme.

If you need a quote, you can save your basket as a quote at the checkout, or get in touch by phone, email or via our Live Chat and one of our team will send you a quote by email.

Only full priced bikes and accessories can be purchased online using a CycleScheme or Gogeta voucher.

To purchase a reduced bike via CycleScheme, VIVUP, My Benefits World, Cycle Solutions, Gogeta and Bike2Work customers please contact our Customer Services Team on 0117 452 6571 and we will process your order manually.

Any bike reduced or on SALE may be subject to a 5% build and handing charge depending on your scheme, there is no charge with purchasing via Gogeta.

Service Plans are available on all bikes purchased in store and online within 60 days of purchase and a great way to save money on future services.

Your Service Plan is non-refundable, non-transferable and is registered to you and your bike (frame number required)

SAVE 35%

Service Plan - 2 Years
The Electric Bike Shop

£150.00

SAVE 46%

Service Plan - 3 Years
The Electric Bike Shop

£200.00

We Pride Ourselves In Offering Our Customers Great Value And The Best Service.

To ensure that we never let our you down, we proactively monitor competitor prices and adjust our own prices every week.

However, if you do find a product online for less than the price offered on our website or in store, please get in touch and we may be able to match it, as long as it matches the criteria below.

• We can only price match identical, like for like items (including model, size, colour)
• The competitor's item must be in stock and available to buy
• The competitor's price must include delivery within the UK and be expected to arrive within seven days
• The competitor must be UK based and sell directly to customers
• The price must not include any membership, bulk buy discount or personal discounts
• No other promotional offers or vouchers (including cycle to work scheme vouchers) can be used on top of a price match
• We will not match against clearance sales, auctions, closing down sales, pre-sales or other specialist retailers
• We will not price match online auction or marketplace websites (eBay, Amazon etc)
• We reserve the right to refuse any price match without giving a reason

If you want to request a price match from us, simply contact our customer service team on 0117 452 6571 or contact us via our live chat.

• ENGINE: Bosch, Performance CX GEN4, 250W, 85Nm, 25km/h
• DISPLAY: Bosch, Purion
• BATTERY: Bosch, PowerTube, 625Wh
• FRAME FAMILY: Haibike, HardSeven Gen4 i625, Aluminium 6061
• FORK: RockShox, 35 Silver , Steel spring, Travel = 120mm, 1 1/8 - 1 1/2" tapered, 15 x 110mm thru axle Boost
• CRANK ARM: Haibike Components, Aluminium
• BRAKE (FRONT): Shimano, MT420, 203mm, 4-piston disc brake
• BRAKE (REAR): Shimano, MT420, 180mm, 4-piston disc brake
• TUBE: Presta valve
• RIM: Rodi, Tryp 35, with eyelets, hollow rim, Aluminium
• CLAMPING RING: Internal hexagon, 38.1mm
• REAR DERAILLEUR: Shimano, Deore M5100
• SHIFT LEVER: Shimano, Deore M5100, Trigger switch, 11 Speed
• BOTTOM BRACKET: Integrated in the motor
• SPROCKET: Shimano, M5100, 11 - 51 teeth
• CHAIN: KMC, X11e
• CHAINRING: Steel, 38 teeth
• CHAIN GUIDE: Nylon directmount
• BRAKE LEVER: Shimano, MT401, Aluminium
• BRAKE DISC (FRONT): Shimano, RT30-L
• BRAKE DISC (REAR): Shimano, EM300-M
• TYRE: Schwalbe, Nobby Nic Performance, 70-584, 27.5" x 2.8"
• FRONT WHEEL HUB: Shimano, MT400-B, Centerlock
• REAR WHEEL HUB: Shimano, MT400-B, Centerlock
• SPOKES: Sapim, Leader, Black
• HANDLEBAR: Haibike Components, Topflat, 720mm
• GRIPS: Haibike, MTB grips
• STEM: Haibike Components, A-head, Bar bore: 31.8mm, 7.0 °
• HEADSET: Feimin, A-Head Tapered, Aluminium, Cartridge
• SADDLE: XLC, MTB
• SEAT POST: Haibike Components, Aluminium, Patent, 34.9mm
• PEDALS: Freeridepedal , Aluminium, with Reflector,
• PERMITTED TOTAL WEIGHT: 120.0kg

Please note: Manufacturers can sometimes change the specification of the products from time to time.