Lead Times

Before despatch, bikes are built, configured and tested by one of our experienced technical team.

Please note that Cube Stereo models are not supplied with pedals, browse our range HERE

We aim to despatch an in-stock bike 3-5 days after an order is placed (not including weekends / bank & public holidays).

For bike located in a warehouse location we aim to dispatch within 10-12 days (not including weekends / bank & public holidays).

Bikes will be delivered by DX or TNT, please note for some Cube Stereo the front wheel will be packed in a separate box but both wheel and bike should be delivered at the same time.

For parts and accessories we aim to despatch the next working day after the order is placed. Your if you have chosen multiple items your order may arrive in separate deliveries. For more information about delivery timescales please click HERE

Boxed Bike Delivery

FREE boxed bike delivery Our Standard Boxed Delivery for bikes is FREE to UK mainland locations (excluding Highlands where there is an additional surcharge payable).

We can also deliver a bike to BT Northern Ireland and IM Isle Of Man subject to surcharges plus Orkney and Shetland Islands, please refer to the map below for our current prices, for other non mainland locations please contact us for a quote.

Ready2Ride Delivery

Choose our Ready2Ride Service and one of our team will deliver your new bike, fully built, configured and tested, we will personally hand over your new bike, make adjustments if required and can also wait while you take a short test ride round the block. If your postcode qualifies for this service it will be available to select at checkout. If your delivery address is outside our delivery area please contact our Customer Services team on 0117 452 6571

Ready2Ride Delivery For Cargo Bikes

From mid July 2024 we are now able to deliver a cargo bike in a box for FREE (to our regular FREE delivery areas - not Highlands etc)

Previously as our cargo bikes are larger than standard electric bikes they were only available for home delivery via our Ready2Ride delivery option (or click and collect), you can still select this option however if you prefer. One of our team will deliver your new bike, fully built, configured and tested, we will personally hand over your new bike, make adjustments if required and can also wait while you take a short test ride round the block.

This premium delivery is available to locations within a 50-75 miles radius of one of our stores. If your postcode qualifies for this service it will be available to select at checkout. If your delivery address is outside our delivery area please contact our Customer Services team on 0117 452 6571

Parts & Accessories

Place an order for £50 or more and delivery is free to mainland UK (including Highlands), for an order under £50 delivery is charged at £8.99.

For Highlands, Northern Ireland, Isle Or Man and other non mainland locations additional charges will apply.

Click & Collect

For Click & Collect orders, for security you must present photo ID plus the payment card used at time of collection. This is also applicable when you have purchased using V12 Finance. For more information click HERE

Delivery With Multiple Items On Order

Please note if you order more than one item online your products may arrive in separate shipments. We do aim to send everything together but logistically this is sometimes just not feasible. ​

If you intend to purchase a bike or accessories via a Cycle to Work scheme, please review our Cycle to Work page first to make sure we accept your scheme.

We accept vouchers from Cyclescheme, Green Commute Initiative, Gogeta, Vivup, My Benefits World, Cycle Solutions, Bike2Work and from June 2024 Cycle2Work.

If you need a quote, you can save your basket as a quote at the checkout, or get in touch by phone, email or via our Live Chat and one of our team will send you a quote by email.

CycleScheme and Gogeta vouchers can be used when purchasing online, select ‘payment’ option in checkout and provide your voucher code. Our team will then be in contact and will process your voucher.

To purchase a bike via Cycle2Work, Vivup, My Benefits World, Cycle Solutions, Green Commute Initiative and Bike2Work please contact our Customer Services Team on 0117 452 6571 and we will process your order manually.

Service Plans are available on all bikes purchased in store and online within 60 days of purchase and a great way to save money on future services.

Your Service Plan is non-refundable, non-transferable and is registered to you and your bike (frame number required)

SAVE 33%

Service Plan - 2 Years
The Electric Bike Shop

£200.00

SAVE 45%

Service Plan - 3 Years
The Electric Bike Shop

£260.00

We Pride Ourselves In Offering Our Customers Great Value And The Best Service.

To ensure that we never let our you down, we proactively monitor competitor prices and adjust our own prices every week.

However, if you do find a product online for less than the price offered on our website or in store, please get in touch and we may be able to match it, as long as it matches the criteria below.

• We can only price match identical, like for like items (including model, size, colour)
• The competitor's item must be in stock and available to buy
• The competitor's price must include delivery within the UK and be expected to arrive within seven days
• The competitor must be UK based and sell directly to customers
• The price must not include any membership, bulk buy discount or personal discounts
• No other promotional offers or vouchers (including cycle to work scheme vouchers) can be used on top of a price match
• We will not match against clearance sales, auctions, closing down sales, pre-sales or other specialist retailers
• We will not price match online auction or marketplace websites (eBay, Amazon etc)
• We reserve the right to refuse any price match without giving a reason

If you want to request a price match from us, simply contact our customer service team on 0117 452 6571 or contact us via our live chat.

BENNO WARRANTY

We want you to keep on enjoying your Benno bike for years to come. That’s why your new bike is under warranty from the moment you buy it.

Benno Bikes LLC (“Benno”) provides each original retail purchaser of a new Benno bicycle a limited warranty against defects in material and/or workmanship. The following conditions and limitations apply:

• Frames carry a five year limited warranty for the original owner.
• Components (not to include tyres, tubes and cables) are warrantied for one year.
• Bosch offers a warranty of two years or 500 cycles. Commercial use is reduced to one year.
• Benno branded accessories are covered by the Benno warranty for one year, provided they have been properly installed by an authorised Benno dealer.

Electric Bikes are regulated in line with existing Electric Power Assisted Cycles regulations. Benno does not endorse any upgrades that are added to electronic e-bikes, as this will invalidate a customer’s warranty.

INSURANCE

10 Days Free Insurance On Your New Bike!

We offer 10 days free insurance with all new bikes purchased from The Electric Bike Shop, provided by our insurance partner VeloLife. You will be covered for the first 10 days of ownership against theft, accidental damage and malicious damage, so you can purchase with confidence.

10 Days Free Insurance Includes:

• Theft
• Accidental Damage
• Malicious Damage

If ordering online, you can select to include insurance during checkout will be given a link upon completing your order to activate your 10 days free insurance. If you are purchasing in-store or through our sales team then speak to them directly about activating your free insurance on your behalf.

Please note: Manufacturers can sometimes change the specification of the products from time to time.