Refund Policy

Return Any Item Up To 28 Days After Delivery

Read more HERE

If you wish to return your bike / item please note:

• Bikes / items must be returned complete including the charger, accessories and manuals and bikes in their original delivery box and repacked securely (if applicable)
• Bikes / items must be in an unused condition
• Bikes must have no more than 5 'test' miles completed
• Items must be in their original packaging 

Please let us know within 14 days of receiving your bike / item.

Any bikes / items that do not meet this criteria will be considered on a case-by-case basis and a restocking fee may apply at our discretion. 

For Distance (online & Mail Order) Selling:
You are allowed to return an item if you simply change your mind. You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive the goods. You then have a further 14 days from the date you notify us of your order cancellation to return the goods.

Customers are responsible for any charges for returning a bike/item which is not damaged or faulty. If we arrange collection of a bike, the delivery charge may be deducted from any refund we make. Please contact us to obtain a quote.

If your bike develops a fault, please contact our customer service team by calling 0117 452 6571 who will be able to assist you

For Faulty Goods:
You have a right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described and get a full refund within 30 days of your order being delivered. You are also not liable for return postage. 

Cancellations

If you wish to cancel your order, please contact our customer service team by calling 0117 452 6571 who will be able to assist you.