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The Electric Bike Shop Delivery & Returns Policy

Complete peace of mind when purchasing from The Electric Bike Shop.

Delivery & click and collect is available, add item to your basket and proceed to checkout to view your options or call us to order over the phone.

We offer for bikes an enhanced 'Ready To Ride Delivery' within a 75 mile radius of any of our stores for £75.

Choose our Ready to Ride Service and one of our team will deliver your new bike, fully built, configured and tested. You will receive a full technical handover, we will adjust your seat and handlebars for you, explain the riding modes, demonstrate how the battery is removed and give battery care advice. We can even wait while you take your new bike on a short test / inspection ride. Read more about Ready To Ride HERE. Standard boxed delivery is also available to mainland UK locations.

We have been selling electric bikes for over 6 years - we are the electric bike specialists.


Watch our short video on our Ready To Ride service HERE

Distance Selling Refunds

If, for any reason, you are unhappy with your purchase please contact us. The bicycle must be returned to the The Electric Bike Shop in its original condition and with all accessories.

If you need to return your bike within 14 days of purchase, we will issue you with a full refund bar any postage fees or refund charges issued by your card company. Bikes must be returned complete with the original box and packaging, in the same condition as received, with less than 'test' 5 miles completed.

Our refund policy does not apply if a test ride was undertaken prior to purchase. Please note that on all purchases of our ex demo models, refunds and returns do not apply and are at the discretion of The Electric Bike Shop Management. Please contact them to discuss. This does not affect your statutory rights.

For Distance (online & Mail Order) Selling:
Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods.The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. There are exemptions to online returns which include tailor made/personalised goods.

For Faulty Goods:
Under the Consumer Rights Act 2015, a customer has an earlyright to reject goodsthat are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item.If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.


Cancellations & Refunds

If we are unable to fulfill an order for whatever reason, we will contact you offering a suitable alternative product, or the opportunity to cancel your order.

If you wish to cancel your order you may do so, however if the product has been altered or changed by request of the customer the refund will be processed minus any alteration costs, and the cost of removing such alterations. If the product has been altered or changed by request of the customer, and the Electric Bike Shop are unable to return it to its original condition, no refund can or will be permitted.


Warranty Returns

What is included? Most bicycle parts are covered by the manufacturers warranty, however all the exceptions to this are listed below. The following are not covered under warranty:

• Normal wear and tear. Signs of wear and tear on the bikes components may be show in less than two years, depending on the amount of use, type of use and other conditions.
• Damage to products due to being improperly installed or improperly repaired.
• Products that have been modified, poorly maintained or neglected.
• Product damage from anything other than defects in product material.
• Stripped pedal threads. A step by step guide on how to fit the pedals properly can be found here.


Ex Demo/Display Warranty and Repair

• All ex demo, ex display or discounted products will be subject to a reduced warranty. Please confirm at time of purchase.
• All ex demo/display returns are at the discretion of The Electric Bike Shop Ltd.
• It is the responsibility of the purchaser to keep the product's original box, and provide the original box when returning an ex demo/display product.
• For the avoidance of doubt, it is the responsibility of the purchaser at their cost to return the product to The Electric Bike Shop for assessment and repair.

Join the community

For every bike sold online, we donate £10.00 to causes such as Help For Heroes

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