Our Standard delivery option is carried out by our couriers. At the electric bike shop, we strive to give our customers a service experience that is second to none. With this is mind we created our innovative enhanced delivery service, which includes the following:
• Assembly and pre delivery inspection by our trained technicians and quality manager.
• Front wheels, handlebars, pedals and front wheel removed (this is dependant on the bike model).
Due to the involved nature of this service, we will contact you to discuss your delivery at the time of purchase.
After we go through our pre-delivery checks, we then take a photograph of your bike before it is prepared for dispatch.
We will aim, wherever possible, to get your bike to you the day after dispatch, and always within 5 days of the bike arriving at our workshop.
We will provide you with comprehensive assembly instructions and access to an online tutorial.
Once we know the bike has arrived with you safely, a member of our team will then give you a call to provide help and assistance when assembling your bike.