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The Electric Bike Shop Click & Collect

The Electric Bike Shop Click & Collect

Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

1. Add your items to your basket

Use our website to browse our catalogue of products. When you find the item you want simply add it to your basket like you usually would.

2. Begin Checkout Process

From your basket click the ‘Pay with Debit Credit Card’ button to enter our secure checkout.

3. Choose to Checkout as Guest or Log in

Enter your email address, if you have a password click yes and enter your details, to checkout out as a guest just click no. If you are checking out as a guest you will then be asked to enter your name.

4. Choose Delivery Or Collection

From the next screen select Click & Collect and enter your postcode as prompted, scroll down and choose the store you would like to collect from, then agree to our terms and conditions (a window will pop up).

5. Complete Checkout

Complete the rest of our standard checkout steps, entering your billing address and telephone number to complete your purchase.

Frequently Asked Questions

When can I collect my order?

For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days.

For items which are at the warehouse your order will be ready to collect in the time indicated on the website; or if at another store approximately 3 working days – please call in advance if you are making a long journey, just in case!

How will I know when my order is ready?

For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.

What do I need to collect my order?

Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.

We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.

Can Someone Else Collect My Order?

Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection.

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact the store directly, contact information can be foundhere. Please note, full refunds will be made via the original transaction made with our online team.

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.

Quick Contact

0117 403 1103 info@theelectricbikeshop.co.uk 157 Whiteladies Rd Clifton Bristol BS8 2RF

Opening Hours

Monday to Saturday - 9.30am to 5.30pm.

Join the community

For every bike sold online, we donate £10.00 to causes such as Help For Heroes

Pay by Visa Pay by MasterCard Pay by Maestro Pay by PayPal Pay by Klarna Pay by Apple Pay Pay by V12 Finance
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