Customer Support, Sales & Warranty Assistant - Bristol
To apply, send your CV and cover letter to [email protected].
Join our dynamic team at The Electric Bike Shop a leading provider of premium electric bikes and accessories. We're passionate about helping cyclists of all levels find the perfect bike to enhance their riding experience.
This is a head-office based role supporting our online customers, nationwide stores and trade partners. You’ll be the first point of contact for many customers, providing excellent service and product advice, while also supporting our sales efforts and managing aftersales processes including warranty support.
This role is ideal for someone who is well-organised, confident in communication, and committed to delivering excellent customer service, with a proactive approach to learning and supporting the wider team.
YOUR RESPONSIBILITIES.
Customer Service
- Support customers by phone, email, and live chat, offering friendly and helpful advice.
- Collaborate with internal and external teams to resolve queries quickly and effectively.
- Contribute to a positive and solution-oriented customer service environment.
- Maintain a high level of product knowledge across our e-bike range and brands.
Sales Support
- Understand customer needs and provide expert advice to match them with the right product.
- Support customers with quotes, invoices, and payment links,
- Assist in managing the online order book – confirming details, resolving open queries, and checking delivery updates.
- Keep informed about promotions and new stock to help drive customer interest and conversion.
Aftersales & Warranty
- Assist with customers technical queries and warranty claims in a timely and professional manner.
- Liaise with suppliers and brand partners to process part requests or warranty approvals.
- Process and follow up on post-sale payments, returns, and warranty cases.
- Log customer interactions and case details for follow up and reporting purposes.
- Any other reasonable duties required to support the effective running of the department.
THE SKILLS & BEHAVIOURS THAT MAKE IT ALL HAPPEN.
- Strong verbal and written communication skills.
- A friendly, professional, and proactive approach to customer service.
- Ability to stay calm under pressure and handle multiple queries.
- Good computer literacy and willingness to learn internal systems.
- Organised, detail-focused and efficient.
- A genuine interest in bikes, cycling, or sustainability is a bonus – but not essential.
- A team player with a flexible, can-do attitude.
- Confident asking questions, solving problems and taking initiative.
Company Benefits:
- Competitive salary
- Company pension
- Generous staff purchase scheme
- Lifestyle savings and discounts
- 32 days holiday including Bank Holidays (pro-rata for part-time)
- Healthcare scheme and assistance programme
Full-time hours:
37.5 hours per week across Monday – Friday.
Expected start date: ASAP.
Job Types: Full-time, Permanent, Office-based or Hybrid.
Salary: £24,200 - £26,619 per year depending on experience. Please note that the salary listed in this job advert applies to candidates over the age of 21. For applicants under 21, a lower rate will be offered in accordance with Minimum Wage rates.
Please note: if you don't hear from us within a couple of weeks of your application, please assume you have been unsuccessful. We appreciate the effort involved in applying for our openings but with the volume of applications received we are unfortunately unable to reply to everyone.
