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See What Our Customers Think

Words by The Electric Bike Shop on 16/03/2022 10:07:00

Thank you to all of our customers for taking the time to leave us a review on Google or our Facebook pages, here are some of our most recent reviews.

This page was updated on 18th May 2022.

You can also now review us on Trustpilot


Mark Brentwood Store

I recently took my winter bike in for a new crankset, chain, lowered stem, bar tape and a full once over. Paul and colleagues are knowledgeable, beyond just e-bikes. They know bikes as a whole. The work was perfect, done quickly and at good value. But what I like is how enthusiastic and helpful the guys are. Highly recommend.

Mary Online Purchase

I used the on line chat a couple of times and had my questions answered satisfactorily. The delivery was prompt and the customer service team checked by phone to see that everything had arrived and that it was OK. All went smoothly

Andy Harrogate Store

The customer service and delivery service was prompt. Team was very helpful.

John Wilmslow Store

We went to look at electric bikes having done some research before hand so we knew basically what we wanted. The service we received was second to none very pleasant and knowledgeable,took time to make sure of the size we needed. One of the bike was not in stock at the shop but rang around others and found the last one available. Delivery was prompt and a detailed handover was given at the house. Really impressed with the whole process would certainly recommend.

Dan Stroud Store

Never bother to leave reviews, but these guys have been top class throughout. Bought a Cube Stereo Hybrid on cycle to work - process was super easy, kept informed throughout, they did all the chasing, and got the bike way quicker than expected. After sales has also been brill - rear hub needed re-torqueing after ~200 miles and they did it same day. Awesome service across the Stroud and Gloucester stores, shout out to Vince, John, Dexter, and the team - Cheers lads.

Chris Bristol Store

The guys at The Electric Bike shop were great, providing an efficient service which is worth the money.

Becky Sutton Store

Excellent on-line shop and customer service, very polite telesales. Highly recommended.

Very pleased with my Cube Nuride e-bike bought after phoning the Sutton Coldfield store last week - agreed to pop in whilst passing (to try out sizes) only to find this bike, that turned out to be the perfect fit & just what I was looking for, had been delivered that very day! Bought using the Ready to Ride service which was fantastic - delivered within a few days, adjusted properly for me and given a thorough run through of all the workings etc, can’t give the guys at Sutton Coldfield store enough praise for all their help & advice

Sam Wilmslow Store

Ok don’t normally do reviews, but I feel I have to mention the Wilmslow store staff, Chris Andy&Rob.Their knowledge and expertise and friendliness were 2nd to none. As it’s an honest review it’s important to mention that that the 1st cube Touring E bike I bought developed a faulty battery. And the way it was dealt with was 1st class from diagnosis to replacement. A replacement bike was sourced,checked,and Road tested and delivered for me. The way it was approached said everything to me. So if you’re looking for a Cube E Bike, the electric bike shop is the place to go.

Stuart Stroud Store

Just want to say how brilliant the staff are at Stroud. So helpful, informative and friendly. Great, great service.

Simon & Linda Stroud Store

A massive thank you for your excellent and professional help with the purchase of our two ebikes. We are over the moon with there performance. We would like to personally thank you and your team for completing every thing on time. We will highly recommend you to family and friends

Bob Sutton Store

Fantastic service and nothing is too much trouble. Highly recommend if your thinking of getting yourself an electric bike. No pleasure just good advice. Thanks Dan, Sam and Luke.

Sharon Wilmslow Store

Had the most amazing service at the electric bike shop in Wilmslow purchased two bikes couldn’t be more happy very knowledgeable and wonderful service. Thank you guys

Dave Wilmslow Store

Would give them 6 stars if I could. Great bike, great service

Bob Uckfield Store

Just to say many thanks to the Uckfield branch staff for their invaluable help and advice re my purchase of a Cube Kathmandu " easy entry " electric bike. Now about 3 months in and delighted with the bike. Does everything I'd hoped for and am back out on the road and exercising , despite a dodgy hip. Terrific performance and complete absence of " range anxiety " ! Best wishes for on-going success in the future. Bob Harris, Eastbourne.

Rachel – Bristol Store

Can’t praise this shop enough for the speed in which they built and prepared my E-bike for collection. Very helpful and professional (especially Andy & Josh). Will definitely recommend buying a bike from the Bristol branch to my family and friends.

Sharon – Solihull Store

Excellent service, very knowledgeable and helpful, big thanks to Paul for all of his advice. Would definitely recommend if you are thinking of buying an electric bike.

Jo – Bristol Store

Just want to say thank you to Andy for his helpful, honest advise when choosing my new electric bike. It makes life so much easier getting to work as a teacher in Bristol.

Richard – Sutton Store

We bought two bike over the internet. Soon as we paid I was contacted by Paul Prince who was extremely helpful. We travelled from Leeds and was welcomed by Harry who did a great handover. Fantastic service.

Neil – Uckfield Store

The guys in the shop are amazing I did not purchase my bike from them but they did everything they could, amazing service would recommend to anyone thanks guys

Viv – Bristol Store

Excellent service provided by Andy and Josh @ TEBS Bristol , highly recommended.

Tony – Sutton Store

Thank you all at The Electric bike shop, especially Sam who had to keep taking my questions (in person and on the phone), you were very patient with me and very helpful. I accepted your advice to use the 'cycle scheme', then you guided me through the process. The bike is fantastic, I choose how hard I want to exercise, then keep going for as long as I want (20 miles is typical) with no fear of long uphill stretches. I also cycle to work now (only 4.5 miles). Don't bother going online, I am happy to recommend these guys to everyone.

Fee - Bristol Store

lovely friendly staff very helpful highly recommend them .just brought my GoCycle from them - very pleased. Thank you

Brentwood Steve Reaction Performance


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