Returns, Exhanges, Refunds and Cancellation Policy

 

Returning A Bicycle

We aim to please at the electric bike shop, and if you are not completely satisfied with your electric bike purchase, for whatever reason, please contact us within 14 days of your purchase, and we will arrange a courier to come and collect it for you.

If you do decide to return your bike within 14 days of purchase, we will issue you with a full refund bar any postage fees or refund charges issued by your credit or debit card company.

The customer is responsible for the bike until signed for by a member of our team.

All goods must be returned complete, in the same condition as received, and with less than 5 miles completed (we find this to be an adequate test). The bike must also be returned with the original box and packaging and in an undamaged condition.

Cancellations & Refunds

If we are unable to fulfil an order for whatever reason, we will contact you offering a suitable alternative product, or the opportunity to cancel your order.

If you wish to cancel your order you may do so, however if the product has been altered or changed by request of the customer the refund will be processed minus any alteration costs, and the cost of removing such alterations. If the product has been altered or changed by request of the customer, and the Electric Bike Shop are unable to return it to it’s original condition no refund can or will be permitted.

Warranty Returns

What is included? Most bicycle parts are covered by the manufacturers warranty, however all the exceptions for this are listed below. The following are not covered under warranty:

• Normal wear and tear. Signs of wear and tear on the bikes components may be show in less than two years, depending on the amount of use, type of use and other conditions.
• Damage to products due to being improperly installed or improperly repaired.
• Products that have been modified, poorly maintained or neglected.
• Product damage from anything other than defects in product material.
• Stripped pedal threads. A step by step guide on how to fit the pedals properly can be found here.

Ex Demo/Display Warranty and Repair

• All ex demo, ex display or discounted products will be subject to a reduced warranty. Please confirm at time of purchase.
• All ex demo/display returns are at the discretion of The Electric Bike Shopltd.
• It is the responsibility of the purchaser to keep the products original box, and provide the original box when returning an ex demo/display product.
• For the avoidance of doub It is the responsibility of the purchaser at their cost to return the product to The Electric Bike Shop for assessment and repair.
• All warranty claims are subject to the Heroeco terms which can be found at www.wearea2b.com